For questions regarding your reservation, please call 1-877-994-8898 and refer to the confirmation number at the top of your confirmation document.


All cancellations must be made at least 24 hours prior to your trip’s scheduled departure time or scheduled rental time. Failure to place a cancellation at least 24 hours in advance will result in your credit card being charged the full amount of the reserved trip or rental. No refunds will be issued for reservations cancelled within 24 hours of departure or rental. Please note that failure to show for the reserved trip or rental without cancellation will result in no refund. We have a 24hour cancellation policy and the reservation is 100% non-refundable within 24 hours of trip departure. We can reschedule your reservation for a future date for the boat rental reservations providing there is availability. For our day/night trips – you must cancel by 12:00 noon of the day before your trip date for a full refund.


Please arrive at least 30 minutes prior to the departure time. All trips leave the dock promptly at the specified time.You will be asked to present your drivers license or valid government issued photo ID. Credit card and ID will be required for all rentals and boat rentals.


Fondo de Cristal® does not operate in unsafe weather conditions, but a light rain shower is not a deterrent. The Captain will assess the weather and should the Captain determine that the conditions are unsafe to run the tour, the tour may be postponed or it will be canceled. If a trip is canceled by Fondo de Cristal® for any reason, every effort will be made to reschedule the trip. If you are unable to reschedule, you will have the option of receiving a full refund.


Fondo de Cristal® & Glassbottomboat® is protected by copyright, trademark and other intellectual property laws. All rights reserved. All photos and website elements are not to be reproduced or used for commercial purposes and are Copyright Fondo de Cristal® Glassbottomboat®.

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